The pandemic has set the course of digital transformation on a specific trajectory for businesses. With organizations slowly introducing in-office work back into this year, the business landscape has taken a distinct and permanent shift toward technologies that support remote and hybrid workforces:

• Cloud technologies, which were already growing in popularity, have become essential investments for businesses looking to meet employees’ needs for flexibility.
• Hosted voice service was on the rise but has now become a necessity for organizations to keep up with business communication expectations.

The Rise of Digital Transformation

These and other technology evolutions have contributed to a rise in overall digital transformation, but what does that mean? It’s not just about investing in more advanced technologies – it’s a reimagining of the way an organization uses technology, people, and processes to create new business models that meet evolving customer expectations.

Companies are now focusing on gathering data that results in actionable business insights and investing in technologies that support growth while satisfying the modern workforce’s need for flexibility. If you’re looking to transform digitally, there are a few key steps to follow:

• Determine your business goals and align technology objectives accordingly.
• Choose strategic partners that help set up your digital transformation efforts for success.
• Provide all employees with adequate training around digital practices.

The big takeaway for any business pursuing digital transformation: investing in emerging technology and rethinking business processes is important, but ensuring your staff has the skills and training to execute transformation is crucial.

If you want to talk about how digital transformation looks at your business, we’re here to help. Contact us today for expert guidance.